returning customer?
Frequently asked Questions
General
Why do I have to register?
By registering you will be allowed to log on to the system in order to see the status of your order. You can also edit and manage your online albums. Additionally, your address will be saved, so you will only have to confirm it when placing orders in the future.
Why am I automatically logged off after placing an order?
In some cases, the transmission of your order can take some time. Due to security reasons you will be logged off after the order has been sent successfully. Therefore you can be at ease with the knowledge that your order and computer are taking the proper precautions.
How can I change my user details?
In order to change your user details you will have to log on first. Click on „Help-Center“. In the sub-menu on the left you will find an entry called „User Account“. From here you can alter your personal details. Should you want to change your password without logging in, you can click on “Forgot your password?” in the Login-Box on the left.
How can I request a new password?
Simply click on „Forgot your password?“ in the Login-Box on the left. You will receive an e-mail with directions how to proceed
Ordering
Which payment methods are offered?
We offer a variety of debit & credit card options via our payment provider World Pay.
How much do you charge for shipping costs?
Photobooks
Calendars
Canvases Due to size restrictions each canvas will be sent seperatley
How quickly do you deliver photo products?
Where and how can I redeem my voucher?
If you want to use a voucher code, you can enter it while in the shopping cart. In order to do so, please log on so we can attribute the code of the voucher to your User Account.
How can I define a separate shipping address?
When placing your order click on “alternative shipping address” at this stage you can choose a different shipping address.
How can I check the current status of an order?
In order to check the current status of your order, you will have to log in first. After having done so, click on “Help-Center”. In the sub-menu on the left you will find the entry “order status”.
Photoservice
Why is it advisable to choose Comfort Client?
The Comfort Client offers a view similar to your Windows Explorer. Thus, you can easily skip between folders and maintain a considerably better oversight. You can also select and add several photos at one time. In order to use the Comfort Client option you will have to activate it first.
What does the Comfort Client security warning mean?
The security warning appears when activating the Comfort Client for the first time. If you are using the client for the first time, you will have to install an additional module for your web browser in order to proceed. This module enables you to access your photos directly via the web browser.
Which file formats can I use?
Generally, the following file formats are supported in the RGB colour space:
JPEG (JPG), TIFF, BMP, PNG, GIF
The transmission time is very long. Are there any alternatives?
Download the Photo Service ordering software instead of “online order” .
What does “Automatic Image Enhancement” mean exactly?
The automatic image enhancement is a high performance process designed to optimize contrast and colours. Additionally, red eye reduction is included. Thus, your pictures will look their very best. If you are sure that your pictures are already perfect, you can switch off the automatic image enhancement option after having selected your pictures.
Online-Photoalbum
What is so special about an “Online” Photo Album?
An Online Photo Album offers you special advantages. As your pictures are stored safely on the Internet, you can access your images from every computer connected to the Internet. Present your slide show at your friends’ and family’s homes on their own computer. Or use it as extra storage for your pictures when you are on holiday and all the space on your memory card is taken. Simply go to an Internet Café and transfer your pictures into your Online Album. Therefore you can instantly send slide shows while still on holiday. Furthermore, an Online Photo Album offers you special security. While most people do not keep a backup of their photos at home, our image file servers are tightly secured.
Order Software
Why is it usually better to use the ordering software?
More products:
Which are the system requirements for the software?
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